Frequently Asked Questions
Below you’ll find answers to the most common questions we get.
Do you hire out products?
Yes, we do. A significant amount of our business is geared towards the design and hire of our products. We hire lighting schemes over a period of 1 to 5 years, to
individual items on a short-term hire basis.
Can you install the products?
Yes, we can install all of our products. We partner with a network of certified and accredited electrical contractors throughout the UK and Ireland. This allows us to
manage multiple installations and to provide a comprehensive aftercare service to our customers.
Can you advise on the infrastructure needed to install the lights?
The required infrastructure is variable and will be dependent on the type of installation, the location and buildings/columns we are fixing to. We will conduct a site
survey prior to the installation to assess the requirements.
Can you advise or assist with filling out applications to get permission to install the lights?
Yes, we are experienced in the process and can offer professional guidance.
What back up do you offer?
Unforeseen circumstances are rare because we focus on our project management responsibilities but we have comprehensive contingencies should they occur.
Can you produce images/simulations of the lights in place?
Yes, our Regional Accounts Managers and Projects Team will work with you to understand your requirements and will then produce a proposal that will include visuals and
animations where requested.
Can you make bespoke motifs?
Yes, our in-house graphics team are experienced in creating bespoke designs, from one-off motifs that reflect a locations heritage or persons memory to helping you
celebrate a specific festival or occasion. Our team will work directly with you to understand your requirements.
What are your lead times?
Lead times will vary depending on the requirements of the customer. During our consultation stage we will be able to confirm this. We hold extensive stocks of most
products and can often supply lighting at short notice.
Do Christmas lights have to be PAT tested?
Yes, for safety, we test all of our ex-hire lighting frames before dispatch from our warehouse.
How many lights can I supply from a single power supply?
We can power over 9000 LEDs from a single power supply. Light products are available in different lengths and concentrations of LEDs, power requirements will be dependent
on these two factors as a minimum. Our team will assess the requirements during initial consultation and/or site survey.
We are only a small community group, is there a minimum order?
We do have a minimum order value on our hired lighting schemes dependent on the installation requirements and nature of the product, we advise customers to contact us to
discuss their requirements. There is no minimum value for purchases.
Do you have a sale?
Yes, we maintain a stock catalogue that includes all of our sales and discounted motifs.
Please refer to our website and social media channels for these offers.
Can we purchase products and you install them?
Yes, we may be able to support our customers with installation on purchased goods, subject to a minimum spend. Please contact us to discuss your requirements.